Hospital Administrator

Pam was raised in England where she attended the University of London for a degree in Business Administration. After completion of her degree she relocated to Vancouver, Canada where she took a position in the Department of Property Tax & Finance for the city of Richmond. Eventually she met Dr. Natt, married and raised 3 children together who are now all grown up and professionally qualified. Pam has 35 years of customer service experience, her ready smile and clear direction makes Pam a pivotal member to Serra Veterinary Hospital.

Outside of the hospital, Pam enjoys cooking, pilates and getting lost in a novel.

Christopher Byrd, RVT CA Lic 9087

Hospital Manager

Christopher started in the veterinary field in 2007. After starting, veterinary medicine has instantly become a passion for him exploring all aspects. Christopher is a Registered Veterinary Technician (RVT) and has special interest in anesthesia, emergency and critical care, neurology, dentistry and surgical assisting. He is happy to be a part of the Serra Veterinary Hospital as the Hospital Manager and supports the team to ensure best medicine and patient care.

In his spare time he enjoys the outdoors, family and friends along with continuing to advance in the field.

Brittany Hernandez

Technician Manager

Brittany started in the veterinary field in 2014 after her career in dog daycare/boarding. She started as a client services representative and quickly worked hard to become a technician assistant. She is now the Technician Manager here at Serra Veterinary Hospital and enjoys working with her team, clients, and patients. She is Fear Free certified and loves to help her patients be at ease when they are here. She has two rescue dogs that she is very proud of and takes special care of her special-abled pup.

Melisande Hileman, RVT CA Lic 15812

Registered Veterinary Technician

Educated at Foothill College Veterinary Technology program, graduating in 2022, Sandy got into veterinary work when her cat got very sick and almost died. When he was hospitalized and she would hold him close she could only think “If I’d known what to look for, maybe he wouldn’t have gotten as sick as he did.” When she isn’t at work she spends lots of time cuddling her three cats and playing video games on her computer.


Unregistered Assistant

Letty was born and raised in the Bay Area. Ever since she was young, she has been passionate about furry friends. In high school, she was offered a spot in a veterinary assistant class, which blew her mind and made her even more eager to learn and work with animals. In 2016 she graduated college and got her very first job as a Veterinary Assistant, and has loved it ever since. She has a 13-year-old Chihuahua mix who is her copilot on all my road trips. Aside from enjoying road trips, she also enjoys hanging out with family and friends.


Unregistered Assistant

Dai started having interest in the veterinary field in 2019. She enrolled into the Veterinary Technician’s program at Carrington College San Jose, where she has gained additional general practice and emergency medicine knowledge. After completing the course in 2021, she received an Associates of Science degree in Veterinary Technology. Since then Dai has had the opportunity to work with a number of veterinarians and technicians that have helped enrich her knowledge within the veterinary field.

In her spare time she enjoys the outdoors with her two canine companions Bodhi & Jameson.


Veterinary Technician Assistant

Charles grew up in the bay area and began his journey in veterinary medicine just last year, 2022. Quickly realizing this is something he loves, he is now enrolled and in progress to become a registered veterinary technician. Charles’ truly enjoys seeing the patients get better as he provides the best patient care we strive for.

In his spare time he enjoys going for a car ride and the great outdoors.


Client Service Representative

Born and raised in Vermont, Casondra moved to the bay area in 2009. She has worked in the animal care field since 2012, and started in veterinary medicine in 2018. Her interests include plants, crafting, photography and wildlife. In her spare time, she enjoys being out bird watching, or spending time with her cat Kiwi.